Privacy Policy

Last updated: September 14, 2026

YOMIA respects your privacy and is committed to protecting the personal information you share with us when you visit yomiacrystal.com, place an order, contact us, subscribe to our communications, or use our services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with YOMIA, we may collect information such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related transaction information
• Customer service communications
• Personalization information you voluntarily provide, such as birthday, zodiac sign, intentions, preferences or other details used to curate a Crystal Garden
• Device, browser and website usage information
• Cookies and similar technologies
• Marketing preferences

Payment card information may be processed directly by our payment providers and is not necessarily stored by YOMIA.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide order updates and customer support
• Handle returns, refunds or damaged-order claims
• Create or curate personalized Crystal Gardens
• Respond to questions and requests
• Improve our website, products and customer experience
• Prevent fraud and protect our website and customers
• Send marketing emails or offers when you have chosen to receive them
• Comply with applicable legal and regulatory requirements

Personalization information is used to help inspire product curation and customer service. It is not used to make medical, financial or other regulated decisions about you.

3. Shopify and Service Providers

Our store is powered by Shopify.

To operate our business, personal information may be processed by Shopify and by trusted service providers that help us provide services such as:

• Payment processing
• Website hosting
• Order fulfillment
• Shipping and logistics
• Email and marketing communications
• Analytics
• Customer support
• Fraud prevention

These providers may process information only as necessary to provide their services or as permitted by applicable law.

4. Cookies and Website Technologies

YOMIA and our service providers may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand how visitors use our website
• Measure website and marketing performance
• Improve shopping experiences
• Support relevant advertising where permitted

Your browser may allow you to block or delete cookies. Some website functions may not work properly if certain cookies are disabled.

5. Marketing Communications

If you subscribe to YOMIA emails or promotional communications, we may send you information about:

• New Crystal Gardens
• Limited releases
• Gifting ideas
• Product updates
• Special offers

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Transactional messages relating to orders, shipping, customer support or account activity may still be sent when necessary.

6. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, including Shopify, payment processors, shipping providers, analytics providers and customer-service tools.

We may also disclose information where required by law, to protect our legal rights, or in connection with a business transaction such as a merger, acquisition or sale of assets.

7. International Processing

YOMIA serves customers in multiple countries and regions.

Your information may therefore be processed or stored outside the country where you live, including in locations where Shopify or our service providers operate.

Where required, appropriate safeguards may be used for international transfers of personal information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our products and services
• Maintain order and business records
• Resolve disputes
• Prevent fraud
• Comply with legal, tax and accounting obligations

Retention periods may vary depending on the type of information and applicable law.

9. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

Some rights may be subject to legal exceptions.

To make a privacy request, contact us using the details below.

10. Security

We use reasonable administrative, technical and organizational measures to help protect personal information.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

11. Children’s Privacy

YOMIA is not intended for children under the age required by applicable privacy laws.

We do not knowingly collect personal information from children for the purpose of selling our products directly to them.

If you believe a child has provided personal information to us improperly, please contact us.

12. Third-Party Links

Our website may contain links to third-party websites or services, including social media platforms.

YOMIA is not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations.

The latest version will be posted on this website together with the updated effective date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, please contact:

YOMIA Customer Support
Email: hello@yomiacrystal.com
Website: yomiacrystal.com

You may also contact us through the Contact page or customer-support channels available on our website.