退款政策

Last updated: September 14, 2026

At YOMIA, we want you to feel confident when choosing your Crystal Garden. Because our pieces are composed with natural crystals and mineral specimens, each one has its own unique color, texture, formation and character.

30-Day Return Window

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item should be:

  • In its original condition
  • Unused and not intentionally altered
  • Returned with its original components
  • Securely repackaged to help prevent damage during return shipping

Please contact YOMIA before sending a return so we can review your request and provide the appropriate return instructions.

Return Shipping

For standard returns due to change of mind, preference or other non-defect reasons, the customer is responsible for return shipping costs.

YOMIA does not charge a restocking fee.

If the return is required because we sent the wrong item, an item is missing, or the order was damaged during transit, please contact us before returning anything. We will review the situation and provide the appropriate solution.

Natural Crystal Variations

YOMIA Crystal Gardens are made using natural crystals and mineral specimens.

Natural characteristics may include:

  • Small pits or cavities
  • Mineral inclusions
  • Uneven or rough surfaces
  • Natural matrix
  • Variations in color or transparency
  • Differences in shape, texture or formation

These characteristics are normal features of natural materials and are not considered defects or damage.

Because every piece is unique, slight differences from product photographs are also expected.

Product Appearance

For one-of-a-kind and naturally composed pieces, we make every reasonable effort to accurately represent the overall design, colors and materials shown on our website.

However, natural variations mean that individual crystals and mineral specimens may not be completely identical to photographs or reference pieces.

For applicable made-to-order or personalized pieces, we aim to maintain the agreed overall composition, color direction and visual style while allowing for natural material variation.

Damaged Orders

If your Crystal Garden or any component arrives damaged during shipping, please contact us as soon as possible after delivery.

Please provide:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the outer packaging
  • Photos of the protective packaging where possible

After reviewing the issue, YOMIA may provide an appropriate solution, which may include:

  • A replacement component
  • A replacement product
  • A partial refund
  • A full refund
  • Other appropriate compensation

depending on the circumstances.

Incorrect or Missing Items

If you receive the wrong item or believe part of your order is missing, please contact us with your order number and clear photos of what you received.

We will review the issue and help resolve it as quickly as reasonably possible.

Cancellations

Orders may be cancelled before they have been shipped.

Once an order has shipped, it can no longer be cancelled and will instead be handled under the applicable return process.

For personalized or custom orders, please contact us as soon as possible if you wish to cancel. Once personalization or curation work has begun, cancellation eligibility may be limited.

Refunds

Once a returned item is received and inspected, we will notify you of the outcome of your return request.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return results from an error by YOMIA or an eligible shipping-related issue.

Exchanges

Because many YOMIA Crystal Gardens are one of a kind, an identical replacement may not always be available.

Where appropriate, we may offer:

  • A comparable replacement
  • A replacement component
  • Store credit
  • A refund

depending on availability and the circumstances of the request.

Contact Us

For return, refund or damaged-order assistance, please contact:

YOMIA Customer Support
Email: hello@yomiacrystal.com
Website: yomiacrystal.com

You may also reach us through the Contact page or Chat on WhatsApp link available on our website.