物流政策
Shipping Policy
At YOMIA, every Crystal Garden is prepared and packed with care to help protect its natural crystal and mineral components throughout transit.
Order Processing
Orders are prepared as quickly as possible after payment is confirmed. Once your order has been shipped, tracking information will be provided when available.
Shipping options, estimated delivery times and applicable shipping charges are shown at checkout based on your destination.
Protective Packaging
Because natural crystals and mineral specimens can be delicate, we take extra care when preparing every shipment.
Individual crystals and mineral specimens may be wrapped separately and protected with soft foam or cushioning materials to reduce movement, pressure and impact during transportation.
Depending on the design, minor repositioning of individual pieces may be required after unpacking.
Tracked Shipping
Tracked shipping is available for eligible destinations. Once tracking information is issued, you can use it to follow the progress of your shipment.
Please note that carrier delays, customs processing, weather conditions and other circumstances outside YOMIA’s control may occasionally affect delivery times.
International Orders
International shipping availability is determined by the destination shown at checkout.
Customers are responsible for providing a complete and accurate shipping address. Any import duties, taxes or customs charges that are not collected at checkout may be the responsibility of the recipient, depending on local regulations.
Natural Product Notice
YOMIA Crystal Gardens are made using natural crystals and mineral specimens.
Natural variations in color, texture, inclusions, shape, surface markings and mineral formation are normal and are not considered shipping damage or product defects.
Damaged During Shipping
If your Crystal Garden or any crystal/mineral component arrives broken or damaged during transit, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Clear photos of the damaged item
- Photos of the outer packaging and protective materials
Once we review the issue, we will arrange an appropriate solution, which may include a replacement, replacement component, refund or other compensation depending on the circumstances.
Incorrect or Missing Items
If you believe an item is missing or you received the wrong item, please contact YOMIA with your order information and photos of what you received. We will review the shipment and help resolve the issue.
Address Accuracy
Please carefully check your shipping information before placing your order.
YOMIA cannot guarantee successful delivery when an incomplete or incorrect address has been provided. If you notice an error shortly after ordering, please contact us as soon as possible.
Questions About Shipping
If you have questions about your shipment, please contact us through our Contact page or use the Chat on WhatsApp link on our website.